Terms, policies & disclosures.

These Terms govern your use of RED Private Client, a service operated by Janus Equity LLC ("RED," "we," or "us"). By creating an account, requesting a ride, purchasing a membership, or using RED, you agree to these Terms.

You must be at least 18 and provide accurate contact, trip, and payment information. You are responsible for safeguarding your login and for activity performed through your account.

A reservation submission is a request—not a confirmed ride. Transportation is confirmed only after RED accepts the request. Service depends on driver, vehicle, schedule, route, weather, traffic, safety, and operational availability.

Each reservation records the payment method you select. Your account default is selected automatically, but you may choose another configured method for that reservation without changing your account default. If you select a saved card, you authorize RED to charge it for the displayed total when RED confirms the reservation. Zelle, Venmo, and Cash are not silently charged to a card and require the payment instructions shown for that reservation. Any membership allowance or included benefit is applied before the remaining balance is due.

Quoted fares are based on the route, actual driving distance, trip type, selected services, and current RED pricing. Unless displayed otherwise, fares are flat and all-inclusive; gratuity is never expected. If a material error is discovered, RED will disclose the correction before confirming the reservation.

All rides require at least one hour’s notice. The app automatically offers the earliest eligible pickup and allows clients to schedule a later date or time. Traffic, safety, airport conditions, and other circumstances beyond RED’s control may affect arrival.

Clients must provide lawful and accurate pickup information, be ready at the confirmed time, use seat belts, supervise minors, disclose service animals and special needs, and avoid unsafe or unlawful conduct. Documented cleaning, damage, toll, parking, waiting, or extraordinary third-party costs caused by a client or guest may be charged where permitted by law.

Saved preferences help RED prepare the ride but are not guaranteed. Full card numbers and CVVs are processed by Square and are not stored by RED. RED may send operational emails, texts, or in-app messages about accounts, payments, memberships, and rides.

RED is not responsible for airline changes, missed flights, traffic, road closures, severe weather, government action, or other events outside reasonable control. Nothing in these Terms limits rights that cannot legally be waived. California law governs, and disputes will be handled in Orange County, California, unless applicable law requires otherwise.

Before RED confirms a request, no cancellation fee applies. After confirmation, a cancellation made more than two hours before pickup receives a full refund of the affected ride charge.

A cancellation within two hours of pickup may be subject to a fee of up to 50% of the affected ride. After dispatch, at pickup time, or for a no-show, the affected ride may be nonrefundable. RED may waive a fee for a documented emergency at its discretion.

For flight disruption, RED will make a reasonable effort to adjust service, subject to availability. If RED cancels confirmed transportation and cannot provide a reasonable alternative, RED will refund the affected amount. Nonrecoverable third-party expenses may remain payable when disclosed.

Approved refunds return to the original payment method. Processing time is controlled by Square and the client’s financial institution. Membership fees are generally nonrefundable after a billing period begins, except where required by law or when RED approves an exception.

Unused monthly credits, privileges, and benefits have no cash value and are not refundable. Duplicate or incorrect charges should be reported promptly to RED for review.

RED provides private transportation by advance request. RED is not an on-demand rideshare service and does not guarantee acceptance of every request, a particular vehicle or driver, an exact arrival time, or uninterrupted app availability.

Estimated travel and pickup times may change because of traffic, airport conditions, weather, road closures, safety considerations, or other circumstances beyond RED’s control. Clients should allow appropriate time for flights, appointments, and important events.

RED may collect account and contact information; usernames and encrypted passwords; saved addresses and location selections; trip, airport, flight, passenger, bag, and reservation details; ride preferences; messages; membership and billing records; card brand, last four digits, and Square identifiers; device diagnostics; and internal service notes.

We use this information to create accounts, calculate rates, arrange and confirm transportation, process payments, manage memberships and benefits, personalize service, communicate with clients, prevent fraud, maintain safety, improve the app, and meet legal obligations.

With permission, the app may use device location to set a pickup. RED does not intend to continuously track a client in the background. Location permission can be changed in the device’s settings.

Information may be shared only as needed with service providers such as Square, Google Maps, hosting and database providers, Resend, professional advisers, insurers, or authorities where legally required. RED does not sell personal information or use it for cross-context behavioral advertising.

We retain information only as reasonably needed for service, legal, tax, accounting, safety, and dispute purposes. Reasonable safeguards are used, but no system can guarantee absolute security. Clients may request access, correction, deletion, or other applicable privacy rights from the Account area or at new.redprivateclient.com/account-deletion. Verified deletion requests are completed within seven days. Some limited records may be retained when legally required.

RED is not directed to children under 13. We may update this policy and will post the new effective date when we do.

RED Access — $15 per month. Includes a secure client account with a saved preferred card and addresses, a $10 monthly qualifying ride credit, priority waitlist consideration, and availability alerts. Unused monthly credits expire and do not accumulate.

Reserve — $500 per month. Includes a $400 monthly transportation allowance. Up to $80 of unused allowance may carry forward for one additional billing period. It also includes one monthly Reserve Privilege: an included one-way SNA ride or a Notice night-out ride in the client’s home county. A client may instead apply up to $100 toward a one-way LAX ride. Saved preferences, flight tracking, reservation assistance, and last-minute booking access are subject to availability.

Each Reserve Privilege may be used once per billing period. For a Notice night out, the client must contact RED at least 20 minutes before the requested ride home; the driver does not wait or remain on call. Benefits may be used by immediate family or an approved guest when arranged through the member.

Sovereign is invitation only. Its private structure, privileges, and terms are disclosed directly to invited clients.

Membership does not guarantee a vehicle, driver, pickup time, or acceptance of a reservation. Benefits are subject to service area, scheduling, mileage, safety, and availability requirements. Memberships and benefits cannot be resold, transferred, or exchanged for cash.

When joining RED Access or Reserve, you authorize RED to charge your saved card the displayed membership price today and automatically each month until canceled. The subscription renews on the same general calendar day as the original purchase, subject to payment processing.

You may cancel automatic renewal through your account or by contacting RED. Cancellation stops future renewal charges and does not normally create a prorated refund. Benefits remain available through the end of the paid billing period unless the account is suspended for misuse, fraud, or safety reasons.

Cancel from the membership area in your account, email private@redprivateclient.com, or call or text 714-225-1907. Submit the request before the next renewal date to avoid the next charge. RED will provide confirmation after the cancellation is processed.

Membership payments are generally nonrefundable once a billing period begins, except where required by law or when RED approves an exception. Unused allowances, credits, and privileges have no cash value.

RED Private Client
Operated by Janus Equity LLC

Newport Beach, CA

Email: private@redprivateclient.com
Call or text: 714-225-1907

Client app: new.redprivateclient.com
Website: redprivateclient.com